Delivery Charges & Estimated Delivery Times
We currently deliver free of charge within a 15 mile radius of Stocksbridge, Sheffield.
We aim to deliver within 48 hours
Delivery & Returns FAQs
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our aim is to deliver your order within 48 hours, however, in times of extreme busy periods orders can take a little longer to process than normal.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After you hit the Submit button you will receive a message confirming the order. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive. You will then receive a phone call from one of the team to confirm the final amount of your order and to arrange for payment.
I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?
Please email us at firstname.lastname@example.org with your name, address and a photo of the damaged item.
AN ITEM IS MISSING FROM MY ORDER
Regrettably mistakes can happen, if the invoice states an item should be in your parcel but its not, please contact us at email@example.com as soon after receiving your order as possible, and we will rectify the mistake as quickly as possible.
WHAT IS YOUR RETURNS POLICY?
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 24 hours of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the payment method used for the original purchase.
I WAS OUT WHEN MY ORDER WAS DELIVERED, WHAT SHOULD I DO?
If you were out when your items were delivered, please contact us as soon as possible and either arrange to collect them from the Shop or to organise for re-delivery . Please note once an order is boxed we do not replace items. If you order remains un-delivered and items pass their "best before" date - we cannot be held liable.
MY ITEMS HAVE NOT ARRIVED
If your order has been confirmed and payment taken and has not arrived, please call us on : 07842 512120